Introduction
Welcome to Alpha Gamma PTE Ltd, doing business as "SympleHost" ("we," "us," "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform and services.
This policy applies to all information collected through our website, mobile application, and any related services (collectively, the "Services").
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Services.
1. Information We Collect
1.1 Information You Provide to Us
Account Information:
- Name, email address, phone number
- Company/business information
- Password and security credentials
- Profile picture and preferences
Property & Service Information:
- Property listings (address, photos, descriptions, pricing)
- Service offerings and availability
- Calendar and booking preferences
- Payment information (processed through Stripe Connect)
Guest/Customer Information:
- Guest names, contact details, preferences
- Booking history and transaction records
- Communication preferences and tags
- Special requests and requirements
Communication Data:
- Messages sent and received through our platform (WhatsApp, Instagram, Facebook Messenger)
- Message content, timestamps, and metadata
- Support tickets and correspondence
1.2 Information Automatically Collected
Device & Usage Information:
- IP address, browser type, operating system
- Device identifiers and mobile network information
- Pages viewed, time spent, and navigation paths
- Referral sources and exit pages
Cookies & Tracking Technologies:
- Session cookies for authentication
- Functional cookies for user preferences
- Analytics cookies (Google Analytics, if applicable)
- Third-party cookies (Stripe, Google Maps, Supabase)
2. How We Use Your Information
We use your information for the following purposes:
Service Provision
- Create and manage your account
- Process bookings and reservations
- Facilitate property and service listings
- Enable multi-channel messaging
- Process payments and manage payouts
- Generate direct booking websites
AI-Powered Features
- Automated guest communication via Autopilot
- Conversation summarization and analysis
- Message categorization and intelligent routing
- Response suggestions and templates
- Predictive analytics for pricing and occupancy
Communication
- Send transactional emails (booking confirmations, payment receipts)
- Respond to customer support inquiries
- Send service updates and notifications
- Marketing communications (with your consent)
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Service Providers (Sub-Processors)
| Provider | Service | Location |
|---|---|---|
| Supabase | Database, file storage | USA/EU |
| Stripe, Inc. | Payment processing | USA/EU |
| Meta Platforms | WhatsApp, Instagram, Facebook | USA/EU |
| Google LLC | Maps API, Places API | USA |
| Anthropic PBC | Claude AI | USA |
| OpenAI, Inc. | GPT models | USA |
4. International Data Transfers
SympleHost is based in Singapore and operates internationally. Your information may be transferred to and processed in countries other than your country of residence, including Singapore, the United States, and European Union.
Safeguards for International Transfers:
- Standard Contractual Clauses (SCCs) for EU data transfers
- Privacy Shield Framework (where applicable)
- Adequacy decisions by relevant authorities
- Data Processing Agreements with sub-processors
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
| Data Type | Retention Period |
|---|---|
| Account Data | While account active + 90 days after closure |
| Booking Records | 7 years (tax and legal compliance) |
| Communication Logs | 3 years (dispute resolution and support) |
| Marketing Data | Until you unsubscribe or opt-out |
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
Technical Measures
- Encryption in transit (TLS/SSL) and at rest
- Secure authentication (JWT tokens)
- Role-based access control (RBAC)
- Input validation and XSS protection
- File upload security
- Rate limiting and DDoS protection
Organizational Measures
- Data protection policies and procedures
- Employee training on data protection
- Background checks for data access
- Confidentiality agreements
- Incident response procedures
- Regular security audits
Despite our efforts, no security system is impenetrable. We cannot guarantee the absolute security of your information.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
GDPR Rights (European Union)
- •Right to Access: Request a copy of your personal data
- •Right to Rectification: Correct inaccurate or incomplete data
- •Right to Erasure: Request deletion of your data ("right to be forgotten")
- •Right to Data Portability: Receive your data in a structured, machine-readable format
- •Right to Object: Object to processing based on legitimate interests or direct marketing
CCPA Rights (California)
- •Right to Know: What personal information is collected, used, shared, or sold
- •Right to Delete: Request deletion of your personal information
- •Right to Opt-Out: Opt-out of the sale of personal information (we do not sell data)
- •Right to Non-Discrimination: Not receive discriminatory treatment for exercising your rights
How to Exercise Your Rights
To exercise your privacy rights:
- Email us at: privacy@symplehost.ai
- Use the "Account Settings" section in the application
- Contact our Data Protection Officer (see Section 10)
We will respond to your request within 30 days (or as required by applicable law).
8. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@symplehost.ai.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes:
- We will update the "Last Updated" date
- We will increment the version number
- We will notify you via email or in-app notification
- For significant changes, we may require you to re-accept the policy
Your continued use of the Services after changes constitutes acceptance of the updated policy.
10. Contact Information
For questions or concerns about this Privacy Policy, please contact:
Alpha Gamma PTE Ltd
68 Circular Road #02-01
Singapore 049422
Singapore
Phone: +65 9644 4943
Email: info@symplehost.ai
Privacy: privacy@symplehost.ai
Support: support@symplehost.ai
Data Protection Officer (DPO):
Email: dpo@symplehost.ai
EU Residents:
You may lodge a complaint with your local data protection authority. For a list of EU authorities, visit: EDPB Member List
By using SympleHost Services, you acknowledge that you have read and understood this Privacy Policy.